AI ‘Everywhere and Nowhere’: Addressing the AI Intelligibility Problem in Public Service Journalism

Bronwyn Jones, Rhianne Jones, and Ewa Luger | Digital Journalism 10(10)

Based on document analysis and interviews with 14 journalists, this paper explores how artificial intelligence is deployed at BBC News, and the level of literacy and understanding that those who are using AI for journalism have of the technology.

The rising prevalence of AI and algorithms has prompted concerns about how journalists understand and engage with the technology, without compromising their professional judgement and accountability.

Ultimately, the authors recommend better strategies for organisations and better AI literacy for journalists so public service organisations can uphold their norms and values.

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